Customer Service

At Q Store Dubai, our customers are at the heart of everything we do. We are committed to providing you with a smooth shopping experience, from browsing to delivery and beyond.

📦 Shipping & Delivery

  • We deliver across the UAE.

  • FREE shipping on all orders above AED 99.

  • Standard delivery time: 2–4 business days (may vary by location).

  • You’ll receive an order confirmation email once your order is placed and a tracking link once it has been shipped.

🔄 Returns & Exchanges

We want you to shop with confidence. Due to the intimate nature of lingerie, we can only accept returns or exchanges under the following conditions:

  • Items must be unused, unworn, and in original packaging with tags attached.

  • Returns must be requested within 7 days of delivery.

  • For hygiene reasons, panties, bodysuits, hosiery, and clearance items are non-returnable.

📩 To initiate a return, please contact us at info@qstoredubai.com.

💳 Payment Options

We offer secure and flexible payment methods:

  • Credit/Debit Cards (Visa, MasterCard, etc.)

  • Cash on Delivery (COD) – available across the UAE

  • Secure checkout via SSL encryption for your protection

🛠 Frequently Asked Questions (FAQs)

1. How do I track my order?
You will receive a tracking link via email once your order has been shipped.

2. Do you ship internationally?
Currently, we only deliver within the UAE.

3. What if I received the wrong or damaged item?
Please contact us within 48 hours of receiving your order, and we’ll resolve the issue quickly.

4. How can I contact customer service?
You can reach us by email or phone (details below).

📞 Contact Customer Care

We’re always happy to help!

📧 Email: info@qstoredubai.com
📞 Phone: 0588739390

Customer Service Hours:
🕒 Saturday – Thursday | 10:00 AM – 7:00 PM
(Closed on Fridays & UAE public holidays)